Aussie Home and Floor – Warranty

At Aussie Home and Floor, we take pride in delivering quality workmanship, reliable service, and lasting results. With over 16 years of experience in flooring and renovation, we stand behind the standard of our work and are committed to customer satisfaction on every project.

We provide workmanship warranties in line with Australian Consumer Law, giving our customers confidence that installation works will be carried out with due care, skill, and professional attention to detail. Our team is committed to delivering finishes that are neat, durable, and completed to a high standard.

In addition to our workmanship warranty, selected products supplied by Aussie Home and Floor are covered by separate supplier or manufacturer warranties. These product warranties vary depending on the item and are subject to the supplier’s terms, installation requirements, and exclusions.

Workmanship Warranty

Our workmanship warranty applies to installation services completed by Aussie Home and Floor, including eligible flooring and renovation works carried out by our team. This warranty covers defects that arise as a direct result of faulty installation or workmanship during the applicable warranty period.

Where a valid workmanship issue is identified, we will inspect the problem and, where appropriate, repair or rectify the affected area within a reasonable timeframe.

What Is Covered

Our workmanship warranty may cover:

  • installation defects caused by incorrect fitting or application
  • visible faults directly related to workmanship
  • issues resulting from failure to follow standard installation practices
  • finishing defects that fall within our installation responsibility

What Is Not Covered

Our workmanship warranty does not cover:

  • normal wear and tear
  • accidental damage, misuse, neglect, or abuse
  • damage caused by water ingress, flooding, storms, leaks, or moisture issues not related to our installation
  • movement in the building structure, subfloor failure, or site conditions beyond our control
  • damage caused by other trades or third parties after completion
  • product defects covered by the manufacturer or supplier
  • variation in colour, texture, grain, batch, or natural material characteristics
  • lack of maintenance or failure to follow product care instructions
  • works altered, repaired, or modified by others after handover

Product Warranties

Many of the products supplied and installed by Aussie Home and Floor are covered by separate manufacturer or supplier warranties. These warranties are issued by the product manufacturer or supplier and may differ depending on the brand, product type, application, and usage conditions.

Aussie Home and Floor does not replace or override any manufacturer or supplier warranty. However, we are happy to assist customers in identifying the correct warranty information for the products used in their project.

Danish Product Warranty Coverage

The following warranty periods apply to selected products supplied through our Danish product range:

Bathroom Products

  • Toilet pan – 10 years replacement product or parts warranty, plus 1 year labour warranty
  • Toilet cistern – 3 years inner fitting replacement warranty, plus 1 year labour warranty
  • In-wall cistern – 5 years inner fitting replacement warranty, plus 1 year labour warranty
  • Toilet seat cover and hinges – 1 year replacement product or parts warranty, plus 1 year labour warranty
  • Vanity – 5 years replacement product or parts warranty, plus 1 year labour warranty
  • Basin – 5 years replacement product or parts warranty, plus 1 year labour warranty
  • Shower sets – 5 years replacement product or parts warranty, plus 1 year labour warranty
  • Shower mixers – 10 years replacement product or parts warranty, plus 1 year labour warranty
  • Shower mixer cartridge – 3 years replacement product or parts warranty, plus 1 year labour warranty
  • Basin mixers and kitchen mixers – 10 years replacement product or parts warranty, plus 1 year labour warranty
  • Basin mixer and kitchen mixer cartridge – 3 years replacement product or parts warranty, plus 1 year labour warranty
  • Bath wall mixers – 10 years replacement product or parts warranty, plus 1 year labour warranty
  • Bath wall mixer cartridge – 3 years replacement product or parts warranty, plus 1 year labour warranty
  • Kitchen sinks – 5 years replacement product or parts warranty, plus 1 year labour warranty
  • Towel rails, towel holders, and toilet roll holders – 1 year replacement product or parts warranty
  • LED mirrors – 3 years replacement product or parts warranty, plus 1 year labour warranty
  • LED mirror cabinets – 3 years replacement product or parts warranty, plus 1 year labour warranty
  • Non-LED mirror cabinets – 1 year replacement product or parts warranty, plus 1 year labour warranty
  • Bathtubs – 5 years replacement product or parts warranty, plus 1 year labour warranty

Kitchen Appliances

  • Rangehoods – 2 years replacement product or parts warranty, plus 2 years labour warranty
  • Cooktops (gas or electric) – 2 years replacement product or parts warranty, plus 2 years labour warranty
  • Ovens – 2 years replacement product or parts warranty, plus 2 years labour warranty

Product Warranty Conditions and Exclusions

The above supplier product warranties are subject to the following conditions:

  • Aussie Home and Floor does not accept responsibility for general-use scratching, chipping, breakage, or discolouration.
  • Warranty will be void if the product has been installed incorrectly or damaged by the client.
  • Proof of purchase, such as a receipt or invoice, must be provided to make a warranty claim.
  • Where required, warranty will be void if the product has not been installed by a certified plumber or other appropriately licensed installer.
  • All goods must be checked before installation. Claims for damaged products after installation may not be accepted.
  • Liability is limited to the product supplied by Aussie Home and Floor only. We are not liable for damage to persons, property, indirect consequences, or other losses arising from a defective product, except where required under Australian Consumer Law.

Warranty Claims

If you believe there is a workmanship or product issue covered under warranty, please contact our team with:

  • your name and contact details
  • invoice or quotation number
  • property address
  • a description of the issue
  • photos of the affected area, where possible

Our team will review the claim and arrange an inspection if required.

Important Notes

All warranty claims must allow reasonable access for inspection and rectification. Warranty coverage applies only where payment terms have been met in full and where the product has been used, installed, and maintained in accordance with manufacturer or supplier guidelines.

Each product warranty may vary depending on the item, brand, and intended use. For more information, please visit or contact your nearest Aussie Home and Floor store for assistance.