Aussie Home and Floor Pty Ltd (ABN 31 611 824 176) is a flooring and renovation specialist providing premium materials, installations, and home improvement services throughout Victoria, Australia. We operate our business through our showroom, on-site consultations, and online services via our website www.aussiehomeandfloor.com.au.
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any other relevant privacy laws. This policy explains how Aussie Home and Floor (AHF) collects, uses, stores, and discloses your personal information, and how you can request access to or correction of any personal information we hold about you.
When we say “we”, “us” or “our”, we mean Aussie Home and Floor Pty Ltd. This policy does not apply to personal information about our employees in an employment context.
What is personal information?
Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.
Examples include:
- Your name, address, email, and phone number
- Payment or billing details
- Your project details, including flooring or renovation preferences
- Information you provide when requesting a quote, booking a consultation, or making a purchase
Collection of personal information
We collect personal information only when it is reasonably necessary for our business activities.
This may include:
- Contact details (name, address, phone, email)
- Project information (property type, flooring/renovation requirements, design preferences)
- Payment details when you purchase products or services
- Website usage information through cookies and analytics tools
- Job application details if you apply for employment with us
We may collect your personal information when you:
- Visit our showroom or website
- Request a quote or consultation
- Make an online or in-store purchase
- Subscribe to our newsletter or marketing updates
- Engage with us on social media
- Contact us via email, phone, or online forms
Where reasonable and practicable, we collect personal information directly from you. In some cases, we may receive information from third parties (e.g., suppliers, delivery partners, or contractors).
How we use personal information
We use your personal information to:
- Provide our flooring, renovation, and related services
- Process and deliver your orders
- Book and manage on-site consultations
- Send quotes, invoices, and payment confirmations
- Improve our website and services
- Communicate important updates, promotions, or offers
- Respond to your enquiries and customer support requests
- Meet legal, regulatory, or insurance obligations
We may also use aggregated, non-identifiable data for internal analytics and business improvements.
Disclosure of personal information
We do not sell or rent your personal information. However, we may disclose your personal information to trusted third parties to help us deliver our services, such as:
- Delivery and logistics providers
- Contractors and tradespeople involved in your project
- IT and website hosting providers
- Payment gateway and banking providers
- Professional advisors (e.g., accountants, legal advisors)
- Regulators, law enforcement, or insurers where required by law
Some of these service providers may be located overseas. Where applicable, we take reasonable steps to ensure your information remains secure and is handled in accordance with Australian privacy laws.
Website cookies and analytics
When you visit our website, we may use cookies and similar technologies to collect non-identifiable information such as:
- Your browser type and version
- Pages viewed and time spent on the website
- Your device’s IP address
This information helps us improve your online experience and analyse website performance. You can disable cookies in your browser settings, but some website features may not function properly.
Storage and security of personal information
We take all reasonable steps to:
- Keep your personal information accurate and up-to-date
- Protect it from misuse, interference, loss, and unauthorised access or disclosure
- Destroy or de-identify personal information when it is no longer needed for our business purposes or required by law
Personal information may be stored securely in electronic or paper form, with restricted access only to authorised personnel.
Accessing and correcting your personal information
You may request access to, or correction of, the personal information we hold about you by contacting us (details below). We will respond within a reasonable timeframe (usually within 30 days). If we cannot grant access or correction, we will explain why and outline any available options.
Marketing communications
We may send you emails or messages about promotions, new products, or services we believe may be of interest to you. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
Complaints
If you believe we have breached your privacy, you can contact us in writing. We will acknowledge your complaint within 7–14 days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact us
For any privacy-related enquiries, please contact:
Privacy Officer – Aussie Home and Floor Pty Ltd
Unit 12/260-276 Abbotts Road, Dandenong South, Vic, 3175
sales@aussiehomeandfloor.com.au
1300 196 394
www.aussiehomeandfloor.com.au