1. Introduction
Welcome to Aussie Home and Floor Pty Ltd (ABN 31 611 824 176). By accessing our website www.aussiehomeandfloor.com.au, purchasing products, or using our services, you agree to be bound by these Terms & Conditions. These Terms & Conditions apply to all online and in-store purchases, quotations, and services provided by Aussie Home and Floor (AHF).
2. Products & Services
- All products, services, and pricing are subject to availability and may change without notice.
- Product images on our website are for illustrative purposes only. Actual colours, textures, and finishes may vary due to batch variations or screen display differences.
- Quotes provided are valid for 14 days unless otherwise specified.
3. Pricing & Payments
- All prices are listed in Australian Dollars (AUD) and are exclusive of GST, unless stated otherwise.
- Full payment is required at the time of purchase, unless a written agreement specifies otherwise.
- We accept major credit/debit cards, bank transfers, and other approved payment methods.
- Orders will not be processed or delivered until payment has been received in full.
4. Delivery & Installation
- Delivery and installation times are estimates only and may vary due to product availability, supplier delays, or unforeseen circumstances.
- Customers must ensure the site is ready and accessible for installation or delivery. Additional fees may apply for delays caused by site inaccessibility.
- Risk in goods passes to you upon delivery or collection.
5. Returns & Refunds
We are committed to ensuring your satisfaction. Our Refund & Returns Policy is as follows:
14-Day Change of Mind Returns
- Eligible items may be returned within 14 days if they are unused, unopened, in original packaging, and accompanied by proof of purchase.
- Custom-made, special orders, clearance, or sale items are non-refundable.
Damaged or Faulty Products
- If your item is damaged, faulty, or incorrect, we will arrange a replacement, repair, or refund in accordance with the Australian Consumer Law.
- You must notify us within 7 days of delivery or collection if you believe the product is defective.
Non-returnable Items
- Installed, used, altered, or damaged products after delivery cannot be returned unless faulty.
- Refunds will be processed to the original payment method within 7–10 business days once approved.
For full details, please see our Refund Policy or contact us directly.
6. Warranties
- Product warranties vary by manufacturer. Please check warranty details at the time of purchase.
- Warranty claims require proof of purchase and may be subject to product inspection.
- This warranty does not cover normal wear and tear, improper use, or damage caused by incorrect installation (unless installed by AHF).
7. Privacy & Data Protection
We respect your privacy.
- We collect personal information only as necessary to process orders, provide services, and improve your customer experience.
- Information collected may include your name, contact details, order history, and payment information.
- We do not sell or rent your personal information to third parties.
- Some website usage data may be collected using cookies and analytics tools to improve performance.
For full details, please read our Privacy Policy, which forms part of these Terms & Conditions.
8. Website Use
- By using our website, you agree not to engage in any activity that disrupts or interferes with the site’s functionality or security.
- We reserve the right to update, modify, or remove website content at any time without notice.
- All website content, including images, designs, and text, remains the property of Aussie Home and Floor and may not be reproduced without permission.
9. Limitation of Liability
- While we take all reasonable care to ensure accurate product descriptions and reliable services, Aussie Home and Floor is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
- To the extent permitted by law, our liability is limited to the repair, replacement, or refund of the relevant goods or services.
10. Australian Consumer Law
Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.
11. Changes to Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.
12. Contact Us
For any questions about these Terms & Conditions, please contact:
Aussie Home and Floor Pty Ltd
Unit 12/260-276 Abbotts Road, Dandenong South, Vic, 3175
sales@aussiehomeandfloor.com.au
1300 196 394
www.aussiehomeandfloor.com.au